T's & C'sTerms and Conditions
Rise Dance Company – Terms and Conditions
By agreeing to the Rise Dance Company (“Rise”) online enrolment form you have completed, you are deemed to have agreed and accepted these terms and conditions of enrolment (“Terms”):
1. Enrolment Policies
(a) All Rise classes have a maximum capacity of student numbers for health and safety reasons.
(b) Enrolment to a class is on a first come first serve basis. If you miss an intake to a class a waiting list is available.
(c) Rise classes commence on the first week of each school term and run for a period of 10 weeks (a “Enrolment Term”).
2. Fee Policies
(a) Enrolment Term fees are payable in full within the first week prior to the first day of the Enrolment Term.
(b) Part payment of fees is not accepted and no payment plan is offered by Rise unless previously arranged and at the discretion of management.
(c) If Rise believes, in its sole discretion, that class will reach its maximum capacity, Rise reserves the right to ask for immediate payment of fees to secure a student’s place.
(d) Failure to make payment as noted in clause 1(b) within 3 days of receipt of the payment request means Rise shall be able to forfeit the student’s place in the intending class.
(a) The following fees are inclusive of GST, are applicable for the 2020 Enrolment Term and are the total fees for an average Enrolment Term of 10 weeks:
(i) School classes are $97;
(ii) Public classes:
(1) Under 5s $80;
(2) All classes of 40 to 45 minute duration $120;
(3) All classes of 1 hour duration $150;
(b) For the avoidance of doubt, the fees noted at clauses 3(a)(i) and (ii) are based on an average 10 week Enrolment Term, with a minimum number of 8 weeks, to take into account any consideration for a statutory holiday.
(c) Subject to clause 4
(d) fees are:
(i) not refundable for missed classes; and
(ii) not reduced or refunded for sickness.
(d) Failure to pay the fees as per clause 2(a) may result in the loss of the student’s enrolment and penalty charges as noted at clause 3(e).
(e) If fee payment is not received at the beginning of week four (4) of an Enrolment Term, you acknowledge and agree that Rise will add a 10% penalty fee to the full Enrolment Term fee payable.
(f) If fees remain unpaid at the end of an Enrolment Term, Rise may in its sole discretion:
(i) exclude students from annual performances; and
(ii) engage a debt collection agency to recover the fees. You will be liable for any additional costs associated with the debt collection and recovery.
4. Refund and Cancellation Policy
(a) Rise will not give a refund for:
(i) Absences from classes due to illness, injury or personal circumstances.
(ii) Classes missed due to a change in mind.
(iii) Classes missed due to holidays.
(iv) Classes missed due to public holidays.
(b) Rise will refund in full all fee payments for remaining classes, if a class is cancelled by Rise.
(c) Classes cancelled once an Enrolment Term has begun will be refunded at the sole discretion of Rise. The refund will apply to the remaining unattended classes less a 20% administration fee.
(d) In its sole discretion, Rise may provide a refund if a student is absent for more than 3 consecutive weeks due to illness, injury or personal circumstances and the Rise office has been immediately notified and provided the appropriate certificate. A refund will be applicable to the remaining unattended classes. No refund or credit will be provided for a refund request made under this clause 4(d) once the Enrolment Term has passed.
(e) In the event of a “no show” for a class a student is registered for, full payment will be due for each missed class until we are notified by the parent/caregiver of any intention not to continue.
5. Payment Options
(a) Payment of the fees can be made via the following options:
(i) Internet banking to Rise’s ANZ bank account: “Rise Dance” 06-0379-0255656-00.
(ii) Cash or EFTPOS at the Rise studio by appointment only.
(iii) Credit card payments can be processed through your parent portal or you can contact Rise on 07 573 3300 to process the payment. All credit card payments are made via Rise’s safesave payment processor . Card processing fees apply if you choose to use this method of payment.
(b) For the avoidance of doubt, dance teachers are not able to accept fee payments.
6. Behaviour Expectation
(a) All students are expected to show up on time for class each week in appropriate attire.
(b) Rise strives to maintain a friendly healthy environment for learning, all students and parents/caregivers must show respect towards the teacher, Rise management, other parent/caregivers and other students at all times. Rise teachers and management reserve the right to:
(i) disallow disruptive students and/or parents/caregivers from participating in the class.
(ii) immediately dismiss for the remainder of a Enrolment Term disruptive students and/or parents/caregivers from attending classes at Rise. If a student and/or parent/caregiver is dismissed from the remainder of the Enrolment Term classes, Rise will refund only the untaken classes that have been paid for in advance.
(c) If you are having any issues they should immediately be directed to the Rise office via email communication. Rise will endeavour to respond to your concern within 5 working days.
(d) No food is permitted in the studio.
(e) Chewing gum and bubble gum is strictly forbidden.
(f) All students are recommended to bring their own water bottle to class. Due to health and safety regulations Rise does not provide glasses for students.
(g) Noise by students and parents/caregiver in the waiting area and outside the studio must be kept to a minimum to ensure minimal distraction to a class.
7. Class Attire and Uniforms
(a) Rise does not have a specific uniform requirements, with the exception of ballet classes.
(b) Students may attend class in bare feet or soft flexible shoes, no dancing in socks is permitted.
(c) Black soled shoes are strictly forbidden. Any student wearing black soled shoes, with the exception of ballet and jazz shoes, will be required to remove them.
(d) Jazz shoes for jazz lessons are highly recommended and are compulsory for annual performance.
(e) Please ensure all students belongings are named.
8. Health, Safety, Injury and Medical Policies and Procedures
(a) While Rise takes all reasonable care in the conduct of its classes, it or any Rise related company, contractor or employee of Rise, does not:
(i) accept responsibility for personal injury or loss caused during a class or while students are at the Rise premises.
(ii) accept responsibility for any loss of, or damage to, personal property whilst on the Rise premises.
(b) Rise aims to provide a safe environment to reduce the risk of injury. However, it is acknowledged by the student and the parent/caregiver that dance by its nature carries a risk of accident or injury.
(c) It is the responsibility of the student or parent/caregiver to notify the teacher in the event of an injury or medical condition prior to class. Students and parents/caregivers are responsible to ensure that their child/ren are physically and mentally fit to attend a class.
(d) The student and parent/caregiver acknowledge, agree and accept that teachers will need to make physical contact with the students to correct or assist with posture, alignment and dance techniques.
(e) Rise provides teachers that actively promote safe dance practices and are qualified and/or experienced and well trained in dance. However, it remains the student’s responsibility to ensure that they follow safe practices to avoid injury. At all times during a class students are responsible for their own personal safety and must conduct themselves in a way that does not put themselves or others at risk.
(f) A first aid kit is available to any student with permission from the teacher. Rise does not dispense Panadol, pain relief or medication to any of the students.
(g) Rise students are only under supervision whilst in class time only. Teachers and staff will not be responsible for students outside their allocated class time and children in waiting areas must be supervised at all times. For safety reasons, students must be collected from inside the Rise premises. It is the responsibility of the parent/caregiver to ensure their child/ren do not wait outside the building. If a parent/caregiver is more than 10 minutes late in collecting their child/ren from a final class of the evening and Rise is required to keep the premises open, Rise will be entitled to charge a late pick up fee of $10 per 5 minute time slot.
(h) Running on the Rise premises is strictly forbidden.
9. Class Viewing Policy
(a) All classes, with the exception of preschool classes, are closed classes and parent/caregivers are not permitted to stay and observe.
(b) Under special circumstances a parent/caregiver may stay and observe a class when it has prearranged and mutually agreed this with the dance teacher.
(c) Week 10 of Enrolment Terms 1, 2 and 3 are open weeks where parents/caregivers are invited to observe the last 15 minutes of any class.
10. Photography and Video Policies
(a) Photography and videoing of students in class and concerts is not permitted. This is for the safety and wellbeing of each student and to comply with the Privacy Act 1993 regulations.
(b) Images or video footage of students taken by Rise may be used for marketing and website purposes and remains the sole property of Rise. Please make Rise aware if you do not wish for your child to appear in any marketing or promotional photos.
(c) Any footage of any choreography taken by a parent/caregiver or student remains the property of Rise.
11. Annual Performance
(a) All students enrolled at Rise, other than students in the preschool classes, are invited to dance in the annual performance which takes place in late November or early December.
(b) Each student that participates in the annual performance is required to attend extra rehearsals and all performances they are allocated to perform in.
(c) In addition to clause 10, all recording at the annual performance is prohibited due to copyright and privacy laws. The annual performance is recorded and a professional DVD/USB and photographs are available for purchase direct from the outsourced contractor.
(d) Tickets to the annual performance are an additional cost. You will be notified by Rise when the tickets become available.
(e) If a student has completed their performance and wishes to view the rest of the annual performance, they must have purchased a ticket.
12. Costume Policy for Annual Performance
(a) If a student agrees to participate in an annual performance they will be required to purchase and be responsible for the cost of, a costume per dance item in which they feature.
(b) Hip Hop and School Class costumes are $55 (GST inclusive). Acro, Contemporary, Ballet, Tap and Jazz costumes are $65 (GST inclusive).
(c) You will be billed for your costumes at the beginning of Enrolment Term 3 with your Enrolment Term 3 dance fees to enable costumes to be made or purchased in time for the shows in Enrolment Term 4. If you are not participating in the show you must let us know before the end of week 2 of Enrolment Term 3. After this date if you have not already informed us that you will not be dancing in the show, you will still be required to pay for your costume and can, of course, keep it.
(d) A portion of the costume fee goes towards extras we provide/purchase which include but are not limited to accessories, touch-up makeup, extra hair spray and clips, baby wipes and disinfectant required for the show (“Accessories”). Accessories remain the property of Rise.
(e) Both the Enrolment Term fee and costume fee must be received in full before the costume is released to the student.
(f) Once payment is made, the costume will then become and remain the property of the student.
13. Choreography and Music
(a) Rise is licensed with APRA for the use of music for teaching and performance purposes.
(b) Choreography for classes, competitions, and performances remains the sole property of Rise.
(c) Choreography must not be copied or used without prior permission from Rise.
14. Concerns or Complaints
(a) We value your opinion and hope to make you and your child’s involvement with Rise as enjoyable as possible. If you wish to speak to us about any concerns please feel free to contact us at the office via phone or email.
(b) Do not speak to the dance teacher directly; all enquiries need to be directed to our office.
(c) If you are not happy with the service you have received or the behaviour or attitude of any staff member please tell us as we may be unaware there is an issue.
(a) To ensure we have all relevant personal details about our students, we will collect and keep information about you from time to time.
(b) This information includes the information you provide on your enrolment form and updates you may provide us with.
(c) You need to ensure that the information you give us is true, correct and complete.
(d) Under the Privacy Act 1993 you are entitled to have access to, and request correction of this information.
(e) Please note we do operate CCTV in some of our studios for safety purposes. All recordings will remain private and confidential property of Rise Dance Company.
16. Communication Policy
(a) For the purposes of the Unsolicited Electronic Messages Act 2007 you consent to receive communication from Rise.
(b) It is the responsibility of all parents and students to read emailed newsletters. Please note we do not provide printed copies of newsletters.
(c) If you have not received our newsletter via email, please check your junk inbox, you may need to make us a safe sender.
(e) Any changes to personal details (email address, phone numbers, address etc) should be immediately updated through your parent portal login on the Rise website to ensure our records are kept up to date.
(f) If you are experiencing difficulties getting emails please contact Rise by phone or email.
(g) Please do not converse with dance teachers during or between class times as they need to concentrate on their class and provide uninterrupted attention to their students.